Shipping Policy

Last Updated: October 2026

Thank you for choosing Erirnuniom for your home organization needs. This Shipping Policy explains how we process orders, arrange transportation, provide tracking information, and address delivery-related inquiries. These provisions apply to purchases from our Kitchen Living, Bedroom Retreat, and Living Room Edit collections.

1. Order Processing and Dispatch Preparation

After receiving an order, our fulfillment team reviews the transaction information, prepares the purchased items, and organizes appropriate packaging for shipment. Most orders are prepared within approximately 1 to 3 business days.

Orders submitted during weekends or public holidays are generally processed beginning on the next working day. Additional preparation time may be required for transactions involving payment checks, order verification, or special fulfillment arrangements.

2. Shipping Fees and Delivery Estimates

Erirnuniom charges a flat international delivery fee of $5.99 USD per order for shipments to destinations worldwide.

Once a parcel has been accepted by the assigned carrier, international transportation generally takes around 10 to 20 business days.

Delivery duration may vary according to the destination, customs procedures, regional distribution arrangements, carrier schedules, and transportation conditions.

All published shipping timeframes are estimates provided for planning purposes and should not be interpreted as guaranteed arrival dates.

3. Customs Procedures and Delivery Delays

We make reasonable efforts to arrange efficient deliveries, but certain circumstances outside our direct control may affect transportation schedules.

These may include customs examinations, unusually high shipping volumes, severe weather, disruptions to transportation services, or operational issues within local and international delivery networks.

Such events may extend the delivery period beyond the original estimate. We appreciate your understanding while the carrier works to complete the shipment.

4. Tracking Information and Shipment Updates

After an order is transferred to the shipping provider, available tracking information will be sent to the email address entered during checkout.

Customers can monitor delivery progress using the provided tracking number on the carrier's official website or through another compatible tracking service.

Please allow approximately 24 to 72 hours after dispatch for initial tracking events to become visible in the carrier's system.

5. Orders Delivered in Separate Packages

Some orders may be divided into multiple shipments when products are stored at different fulfillment locations or require separate transportation arrangements.

If your purchase is shipped in more than one parcel, tracking information will be provided individually for each available shipment.

Because parcels may follow different transportation routes, items purchased together may arrive on different dates.

6. Order Changes and Address Corrections

If you need to update a delivery address or request a change to an existing purchase, please contact our customer service team within 12 hours after placing the order.

Send your request to support@erirnuniom.com using the email subject Urgent: Order Amendment.

To help us locate the transaction, please include:

• Your order number or purchase confirmation reference.
• The email address used when submitting the order.
• A clear explanation of the correction or adjustment requested.

We will make reasonable efforts to process eligible requests before fulfillment advances beyond the point where changes can be made.

However, adjustments may be unavailable once an order has entered active processing, been packaged for shipment, or been handed to the carrier. Sending a modification request does not guarantee that the change can be completed.

7. Failed Delivery Attempts and Uncollected Parcels

If a delivery attempt is unsuccessful, the transportation provider may issue instructions explaining the available next steps.

Depending on the carrier and destination, customers may be able to schedule another delivery attempt or collect the package from an authorized pickup location.

Recipients are responsible for following the carrier's instructions and retrieving held parcels before any applicable collection deadline.

Erirnuniom cannot guarantee successful delivery when the address provided at checkout is incomplete or incorrect, or when a package is not collected within the carrier's specified period.

If a parcel is returned, abandoned, or designated undeliverable under these circumstances, we will review the available resolution options according to our store policies and applicable consumer protection requirements.

8. Tracking Delays and Shipment Investigations

• Recently Updated Tracking: If the carrier has recorded shipment activity within the previous 7 calendar days, the parcel will generally be considered in transit unless other information suggests a delivery issue.
• Tracking Without New Updates: If tracking information has not changed for more than 7 consecutive calendar days, please contact support@erirnuniom.com with your order number and shipment details. Our team will review the available records and, where appropriate, contact the carrier or request further investigation.

9. Lost Shipments and Delivered Package Reports

• Confirmed Shipment Loss: If the carrier completes its investigation and verifies that a parcel was lost before reaching its designated delivery destination, Erirnuniom will arrange a replacement without additional product or shipping charges. Replacement fulfillment is subject to inventory availability and applicable legal obligations.
• Parcels Marked as Delivered: When tracking records indicate successful delivery, we will consider the available carrier documentation and delivery confirmation details when reviewing the situation. Customers who cannot locate a package marked as delivered should contact our support team. A delivery confirmation record does not remove any mandatory consumer rights. Replacement or refund eligibility will be assessed according to our relevant policies and legal responsibilities.

10. Fulfillment Facilities and Shipping Partners

Erirnuniom may fulfill purchases through different warehouses or logistics providers depending on product availability, sourcing arrangements, and the customer's delivery location.

Orders may be dispatched from fulfillment centers in North America, Europe, Australia, or other locations supported by our manufacturing, storage, and transportation partners.

Consequently, the shipping origin may differ between products, separate transactions, or purchases placed at different times.

11. Additional Shipping Conditions

• Order preparation periods and delivery estimates displayed by Erirnuniom are approximate unless a specific shipping commitment is expressly stated.
• Unless checkout clearly identifies destination-related charges as included, customers are responsible for applicable import duties, customs fees, tariffs, value-added taxes, and similar government assessments.
• Customers must provide accurate and complete shipping details and promptly notify our support team when an address correction is needed.
• Responsibility for damage or loss during transportation, including the legally applicable transfer of risk, is determined by the relevant purchasing conditions and mandatory legal requirements. Carrier tracking and delivery records may assist with shipment reviews but do not override consumer protections that cannot legally be excluded.

Shipping Support and Contact Information

For assistance with order preparation, shipping fees, tracking updates, delayed deliveries, missing parcels, or other matters covered by this Shipping Policy, please email support@erirnuniom.com.

When contacting us about an existing order, please provide your order number and the email address used during checkout so our representatives can locate the purchase information efficiently.

For your financial security, please do not include complete payment card numbers or unnecessary sensitive financial information in regular customer service messages.

Store Name: Erirnuniom

Operating Company: JONAK HONG KONG LIMITED

Business Address: Unit 1003-05, Seaview Commercial Building, 21 Connaught Road West, Sheung Wan, Hong Kong

Customer Support Email: support@erirnuniom.com

Customer Support Phone: +1 (938) 253-6339